Feedback and Complaints
At David Scott School, we welcome feedback from students, families and the wider community. Feedback and complaints help us improve our services, strengthen student outcomes, and ensure we meet our legal and ethical obligations.
We are committed to managing all feedback and complaints in a fair, respectful, timely and transparent manner.
You can read our full Complaints and Grievances Policy
What You Can Raise
You can provide:
- Feedback – positive or negative comments about your experience
- Concerns – issues that can often be resolved quickly and informally
- Formal complaints – where a matter requires investigation and a formal response
Complaints may relate to any aspect of the learning experience, environment, or interactions with staff.
Child Safety and Wellbeing
David Scott School is a child safe organisation.
You can raise a complaint about:
- child safety concerns
- alleged misconduct by staff, volunteers or contractors
- how the school has responded to a child safety issue
All child safety complaints are treated as a priority and may be reported to relevant authorities in accordance with legal obligations.
Support is available to anyone raising a child safety concern.
How to Provide Feedback or Make a Complaint
You can raise feedback or complaints by:
- speaking to a staff member
- contacting the Assistant Principal or Principal
- submitting a complaint in writing (email or letter)
If you require assistance (e.g. language support or advocacy), we will help you access appropriate support services.
How We Respond
We will:
- acknowledge formal complaints within 5 working days
- aim to resolve matters within 30 days where possible
- keep you informed of progress and outcomes
- ensure the process is fair, confidential and independent ,
All complaints are recorded and used to inform continuous improvement across the school.
Your Rights
When making a complaint, you have the right to:
- be heard and treated with respect
- receive a timely and fair response
- request a review or appeal if you are not satisfied with the outcome
- seek support or advocacy services
External options may also be available if a matter cannot be resolved at the school level.
Submit Your Feedback
Complete the form below to send us feedback or make a complaint. Fields marked * are required.