Urgent Support Information

Emergency Critical Support – 000

Coronavirus Health Information Hotline – 1800 020 080

Call this line if you are seeking information on Coronavirus (Covid-19).

Peninsula Health Psychiatric Triage Service – 1300 792 977
This service is an entry point to mental health services in the South East region. They provide assessment from a mental health clinician to determine the type of urgency or response required from mental health services.

South East Melbourne Primary Health Network (SEMPHN) – 1800 862 363
A network established to deliver access to primary care services for patient in the community.

They can offer free and secure video consultation for people experiencing mental illness.

For referrals and more information, please contact SEMPHN Access & Referral Team.
🌐 www.semphn.org.au/resources/access.html

Lifeline Australia – 13 11 14
Provides 24 hour crisis support to those experiencing personal crisis or suicidal thoughts.

They also offer Crisis Support Chat on their website:
🌐 www.lifeline.org.au/get-help/online-services/crisis-chat

Kids Helpline – 1800 55 1800
Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.
🌐 www.kidshelpline.com.au/

Beyond Blue Support Service – 1300 651 251
Beyond Blue provides mental health support and information via telephone and online chat. Available 24/7.
🌐 www.beyondblue.org.au/

1800Respect – 1800 737 732
Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Access to Emergency Food Relief Packages

Victorians self-isolating due to coronavirus (COVID-19) with no access to food and essential supplies will receive emergency relief packages under a program introduced by the Victorian Government. The program will support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them. Each eligible household will receive a two-week supply of essential goods. Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.

The packages will be delivered door-to-door, with other distribution points to be established as required. For people who are not eligible for the emergency relief packages, they are encouraged to be self-reliant and call on the help of family and friends wherever possible during the current pandemic.
The emergency relief program for those in mandatory self-isolation will be coordinated by the Red Cross in partnership with Foodbank Victoria and under the direction of the State Relief Coordinator. It will start from Monday 23 March and can be accessed by calling Victoria’s dedicated coronavirus hotline on 1800 675 398. The hotline can also refer people to other support services if needed.